Treating Customers Fairly (TCF)

The FSA has clearly stated that customer research is essential to demonstrate compliance with treating customers fairly - not just a token gesture, but evidence of continual improvement against the 6 outcomes. It has announced plans to treble the size of fines for not complying with FSA directives such as TCF.

Consensus has extensive experience in compliance research on treating customers fairly, from one-off tactical projects to strategic programmes. This approach, rather than using an off-the shelf solution, allows for a high degree of customisation suited to your needs. Such close involvement has provided our clients with thorough insights in how to best meet the treating customers fairly objectives.