Staff Research

Consensus Research recognises the importance of safeguarding and working your greatest asset – your staff.

Now it is more critical than ever that your employees engage with your business strategy and play their part in steering your organisation through these hard times to ensure your survival and success.

Do you know which factors drive your staff’s willingness and ability to drive this success? What is their understanding of your strategy; what is the level of support and communication within your organisation? How do staff feel about culture, rewards etc and of course how can you improve key staff retention?

At Consensus Research we work with organisations like yours to help identify key areas for improvement to maximise engagement and key staff retention and to provide positive employer branding to support recruitment. We have worked with client organisations to develop a tried and tested approach which makes employee research both practical and affordable.

In addition to employee feedback research, Consensus Research can also help with monitoring employee performance through mystery shopping. We have extensive experience in call centre monitoring, for which we often use existing customers/ clients. By getting it right, mystery shopping can be used as a powerful tool to improve induction and training of personnel as well as a reward/ motivation tool when positive feedback is given.