Founded in 1983, Consensus Research is the full service market research consultancy that specialises exclusively in financial services and professional services.

Our expertise comes from two main sources. We are proud of a long association working with some of the UK’s foremost names in these sectors: clients who recognise – and value – the contribution that our high-quality qualitative and quantitative research makes to their corporate success, revenue growth and customer satisfaction.

But equally important is the fact that Consensus people literally have an ‘insider knowledge’ of financial services and professional services firms, having worked in them before joining us.

That unusual insight means that with us you can be confident of custom-tailored research programmes and recommendations, always using the most appropriate methodologies and techniques for your consumer or business customers – online, face-to-face, by phone, by mail – and always driven by the business outcome you want to achieve.

 

  

To see our approach in action, here is a brief summary of recent projects. To learn more about any one, please get in touch.


A roof over their heads: we helped Abbey get the right mortgages to the right people.
www.abbey.com

Rainy day savings: we identified the best interest rate for Abbey’s revolutionary ISA.
www.abbey.com

Keeping the Customer Satisfied: prioritising for NS&I those areas of service that need to be fine-tuned to help keep their customers happy and loyal.

Protecting our pensions futures: we helped scope the Equity ISA and SIPP markets for one of the world’s leading investment specialists.

Looking after the middle-men: we gave a leading international fund manager an understanding of how best to improve intermediary service.

Bodymapping: we segmented the UK population according to their attitudes towards health and well-being on behalf of a leading UK supplier of private healthcare insurance and health care services.

Balancing the books: we gave the Association of Accounting Technicians (AAT) greater insight into its members’ needs.
www.aat.org.uk

Global tax matters: we gave one of the world’s foremost accountancy firms the multinationals’ viewpoint on their taxation challenges.

Advice at speed: we worked with a leading investment specialist to design an online financial planning tool for intermediaries.

Helping The Regulator regulate: we gave The Pensions Regulator a clearer, more complete picture of stakeholders’ priorities. http://www.thepensionsregulator.gov.uk/online Publications/factsandfigures.aspx

Looking after human resources (HR): our research helped re-shape the prestigious annual conference for the CIPD
www.cipd.co.uk

Strengthening B2B bonds: we helped to re-design the corporate card loyalty scheme for a leading UK supplier of business banking services.

 

 

 

  
 
 
  Priory House, Cloisters Business Centre, Battersea Park Road, London SW8 4BG, UK.
tel: +44 (0)20 7627 7830 fax: +44 (0)20 7627 7831