Research Director
aglazier@consensus-research.com

Widely respected for his expertise in retail banking and customer satisfaction and loyalty programmes, Andy specialised in financial services research for 12+ years with TNS before becoming Research Director of the Consensus team.

He is a regular seminar and conference speaker on his areas of speciality, a recent paper being 'Making Contact with the Middle Man', given at the 2007 BIG (Business Intelligence Group) Conference. Andy is an Associate Member of the Market Research Society.

 

 

 

Associate Director
oboelman@consensus-research.com

A specialist in the UK investment markets, Olivier manages both the Consensus Investment Funds Survey and the new Investment Trusts Survey. In addition, he runs a variety of ad hoc qualitative and quantitative research projects, particularly those conducted online. Before joining the Consensus team, Olivier worked with TNS for five years both in the Netherlands and the UK, in the latter in the Financial Services Division where he focused on the retail marketplace.

 

 

 

Research Consultant
ako@consensus-research.com

Annie developed keen interests in market research, data analysis and business management while reading Psychology at university and spending a year with HM Revenue & Customs providing specialist advice to tax credit claimants. She also gained a Master's degree in Business Management before joining our MRS-accredited graduate training programme.

 

 

 

Associate Director
pyoung@consensus-research.com

Following extensive senior-level experience gained in the in-house research teams of Barclays Bank and AXA Insurance and in marketing services, Peggy's main area of focus is now qualitative research projects, particularly for insurance, accountancy and human resources clients. She also manages Consensus' highly respected syndicated Motor Claims Benchmarking (MCB) Survey. Peggy is a Full Member of the Market Research Society.

 

 

 

Project Manager
jbaldwin@consensus-research.com

Janet has over 10 years of market research experience and has worked across a number of market sectors ranging from Consumer, Retail, Public and Social and latterly Finance. She has spent several years working in the financial sector conducting research on savings and investments and life protection markets.

In addition to her quantitative experience, Janet has worked on numerous qualitative studies incorporating a variety of methodologies including workshops, focus groups, mini groups, face to face depth interviews and tele-depths.

 

 

 

Associate Director
awood@consensus-research.com

Andrew specialises in leading large research teams on complex, multi-methodology studies for clients in the public sector, financial markets and corporate finance. He has particular expertise in helping clients develop new products and services, explore purchase behaviour, manage and retain customers, and evaluate communications. Andrew joined our team in 1999 on graduating from Cambridge.

 

 

 

Managing Director
nswan@consensus-research.com

Neil has over 25 years' agency-side experience, specialising in brand development and communications effectiveness.

Neil brings his experience as Managing Director of The Research Business International and Head of Solutions Development for Synovate in Western Europe to the Consensus team. A Fellow of the Market Research Society, Neil is a frequent speaker at industry events on brand strategy research and quantitative research issues.

 

 

 

Executive Chairman
batkin@consensus-research.com

With an international reputation for creative and innovative approaches, and over 35 years' top agency experience, Bryan is especially well known in for his expertise in all aspects of commercial and institutional research. He is a leading thinker on product development, channel management, pricing strategy, market segmentation, and customer satisfaction and loyalty tracking.

 

 

 

Associate Director
kgandhi@consensus-research.com

Kasia's key area of expertise is qualitative research design and focus group moderation; especially the use and application of advanced qualitative techniques. With more than eight years' practical research experience, Kasia previously worked for two agencies in Poland, mainly in the Polish market, but also overseeing and managing regional projects in other markets in the CEE (Czech Republic, Hungary, Latvia, Lithuania, Estonia).

 

 

 

Research Director
eneuteboom@consensus-research.com

Elke has 15 years' experience in international market research both on the client and agency side. She is an expert in advanced analytical techniques for gaining insight into the customer experience. Elke also has real strengths in helping clients to measure and model customer satisfaction, loyalty, and the economic impact of dissatisfaction on behaviour and business revenue.

 

 

Research Consultant
hwalker@consensus-research.com

Helen joined us through our Graduate Scheme in Autumn 2006 after graduating from UCL with a first in European Social and Political Studies. Since then she has developed a sound knowledge of both quantitative and qualitative research methods through the day-to-day management of several large-scale quantitative studies as well as a number of smaller, ad hoc projects.

Helen is a key member of the Investment Fund Surveys (IFS) project team, working alongside Olivier on the day to day running of the projects. Alongside this, she works on a variety of ad-hoc studies.

 

 

Client Services Manager
gclayton@consensus-research.com

Greg worked as a researcher at RS for over 5 years before moving into a client service role at the beginning of 2008. His experience in working closely with clients is complemented by his research background: Greg is as comfortable with domestic B2C qualitative studies in the telecoms sector as he is with international B2B quantitative thought-leadership projects in the financial sector.

Halfway to achieving Chartered Marketer status within the CIM, Greg’s goal is to ensure that our clients’ expectations are always surpassed.