We work exclusively with financial and professional services organisations to provide intelligent and independent research-based consultancy. In a fast-changing market we give clients the insights they need to act with confidence, by engaging effectively with all their critical stakeholders. Our core focus is financial engagement.
Financial engagement is about consumers being aware of their responsibilities, it's about Government and regulators understanding genuine consumer and provider issues and it's about providers communicating the right products to the right people at the right time in their lives. Financial engagement spans the what, why, when, where and how of product creation, delivery and purchase.
We distil the relevant messages with care, bring customers and issues to life in a creative, engaging manner so we can offer clear, relevant advice to help you confidently address your most pressing business challenges.
We’re thrilled – and very proud – that our work with Swiss Re has been shortlisted in the Customer Loyalty & Retention category of the Financial Services Forum’s Marketing Effectiveness Awards. Consensus and Swiss Re’s entry, Connecting Generations – Protecting Generations, describes our work together on the industry-leading 2013 UK Insurance Report of the same name.
We’ve made a number of important promotions at our London office.
Kate Downer has been made Research Director. Abi Moorcock, Christoph Körbitz and Niall Baker have all been promoted to Associate Director. In addition Kerry Robinson has been promoted to Research Manager. Read more
On July 9th we ran the JP Morgan Corporate Challenge (JPMCC) in Battersea Park, along with thousands of runners from across the capital. 14 of us from Consensus and the RS Consulting Group huffed and puffed our way around the park raising money for St Mungo’s Broadway, who provide help for homeless people. Well done everyone!
Great news, we’ve just opened a new office in Glasgow, which will act as our Scotland hub for Consensus Research, and the rest of the RS Consulting Group. Located at 2 West Regent Street, G2 1RW, it sits in the heart of Glasgow’s thriving business district. Read more
The DWP has published the findings of our qualitative research among workers who have opted out. As part of our research with the first employers to implement automatic enrolment, we spoke to 50 employees who explained their reasons for leaving workplace schemes following automatic enrolment, their experience of this process and their general attitudes to saving for retirement. Read the report in full here.
Bryan is one of our 3 founding partners and has been a leading light for us ever since. He officially retires today, but, as those who know Bryan will testify, he’s not one for putting his feet up. So he’ll continue to advise us on the trickiest of challenges in the way only he can. To Bryan, a true research genius!
A star studded evening at the Roehampton Club saw RS Group awarded ‘Best company for Training & Development’ at the Wandsworth Business Awards. Martin Wootton and Andrew Wood collected the awards from Paul Ross, compere for the evening. On a night of high drama we were also finalists in the category ‘Best SME’ and ‘Best Green Business’.
The DWP has published the findings of our auto enrolment research in full. We explored the impact of auto-enrolment on 50 of the first employers to implement it, looking into early opt-out rates and eliciting employees’ reasons for opting out. The DWP and the pensions minister are already using the research to develop government policy on auto-enrolment further. Read the report in full here.
Guy Garside gives his thoughts the role social media will play in the future of effective financial services marketing. Read what Guy and other industry experts had to say here.
Are these decisions actually made?
If not why not?
Infographic based on our DWP report into Household financial decision making
Honestly? Pretty good!
After attending a recent Wellbeing event I returned to the office feeling very enthusiastic about the whole topic and wondered how we could improve wellbeing in our office Read more
Sometimes a short advert or article can really bring home the need to act in a way that no amount of lecturing or blanket coverage can.
While watching some re-runs of the Big Bang Theory this past weekend on E4 I noticed an interesting advert during the ad break… Read more
When thinking about innovation often the emphasis is on finding the new, the never done before and especially focusing on technology. How innovative a development is, is often confused with how much noise is made about it, but by focusing on the razzmatazz surrounding a development rather than the impact that it has, we’re missing a trick. Read more
What we know about neuroscience might impact on how we design and deliver market and social research projects. My first ‘neuroblog’ considers the impact on decision making of the brain’s need for and use of glucose, and how we might use this relatively new learning when devising our research. Read more
By 2018 all employers must introduce automatic pensions enrolment. In an article originally published in Society Central, Kate Downer shares the experiences of early adopters and found more employees saving for retirement.
I’ve recently completed work experience at the RS Consulting Group, a market and social research agency, and thought I’d share some reflections on my first stint working in the industry. Read more
I’m getting very opinionated of late – everyone seems to want my opinion. Leastways, that’s what they all say when they email me links to their customer satisfaction surveys. Read more
I was delighted to read that the crackdown on payday lending continues with announcement of a plan to re-introduce the habit of savings at an early age. No matter how much we regulated the low end loans market, poor financial decision-making (the underlying cause) will only be reduced through improved financial education. Read more