Customer satisfaction consultancy

Consensus Research is known and respected for its practical, flexible approach to customer satisfaction research. Our reputation has been built around:

Our expertise in planning and designing customer research studies ... in all shapes and sizes
Our rich experience in delivering large scale, complex research programmes, particularly in the business to business sector
Using relevant, powerful and highly sophisticated analysis techniques to bring the data to life
Having the know-how to link results to company revenue or internal sources of customer information, so that the research can be used to directly impact your customers
Working consistently to the highest international standards (ISO 20252 accredited) throughout the life of the project
Always being aware that we are talking to your customers – your most valuable asset – and thus treating them with the appropriate level of respect and understanding they deserve
Delighting our clients so much that they come back to us time and time again

Our experience and expertise ensures that your customer research is well designed, efficiently administered and intelligently interpreted. But don’t just take our word for it – here’s what some of our recent clients have to say:

For any satisfaction survey, the trick is to know:

We've run customer surveys in all shapes and sizes, from simple satisfaction benchmarks to large customer 'experience' modelling surveys. We don’t dictate the questions that you "must" ask – we don't force a one size fits all methodology. We simply:

Help you choose the measures and questions that are right for your industry and your customers
Apply the most appropriate degree of analysis so that you can use the survey data to create effective, reliable action plans

This means that you invest in research that is appropriate, enlightening and engaging for both your customers and you

Want to find out more?