We work exclusively with financial and professional services partners, providing intelligent and independent research consultancy.
Our understanding of the financial services marketplace is second to none, and has been since our formation in 1985. Whether you're dealing with the impact of RDR, managing Conduct Risk and its evolution from TCF, maximising the opportunities presented by auto-enrolment or steering global Thought Leadership research, we find the answers to your questions.
Our reputation is built on creative research solutions, delivered with the clarity and authority that comes from truly understanding the financial services market. Our client list is testimony to that.
We are currently recruiting for two positions, a Project Manager and a qual focussed Project Manager. If you are interested in working for us please visit this page and get in touch.
“We will continue working with the Consensus team as I truly believe that this journey is adding brilliant value”
“Well laid out and well focused reports enable us to implement tangible, meaningful improvements”
“They provide clear actionable findings”
This is just a snippet, read more fantastic endorsements here.
Kate Anderson has been promoted to Joint Managing Director of the RS Consulting Group. She replaces Phil Stubington, who has decided to step back from the role of Joint MD to focus on developing the Group’s strategic relationships with key accounts. Read more
We’re delighted to have been awarded the new Fair Data accreditation, issued by the Market Research Society (MRS). By displaying this logo, our clients and prospective clients can be confident that we adhere to the highest standards of data collection, processing and use. The Fair Data scheme was launched by the MRS in January 2013. Find out more
Wednesday was NHS Change day at our Battersea offices, where we all enjoyed making small but significant changes to our working day. We also got a great response from staff signing up as blood and organ donors. Here’s a video of what we got up to during the day
Some great news from our friends at the Phoenix Projects in Nicaragua – “This year, thanks to donations from RS Consulting, we have taken on Mauricio full-time to concentrate on “educación física” structured programs for the children in both La Thompson and Alexis Arguello. Apart from the usual football, he is concentrating as well on other sports, including volleyball and baseball……… Click here to read full update
The 4th Battersea Academy Awards Guessing Game and Team Trivia Competition (BAAGGTTC) was held on Monday lunchtime. Clayton Fussell hosted the event (so much more natural than Seth MacFarlane) at our Battersea HQ and used the opportunity to preview his new film Day Return. Thanks to some wonderful home baking we raised £210 which will be sent to our friends at Phoenix Projects, Nicaragua, helping provide the children with a rounded education.
We’re proud to have conducted the primary research underpinning Swiss Re’s European Insurance Report 2012, Customers for Life.
By interviewing over 15,000 consumers in 14 European markets, we provided the platform for Swiss Re’s team of thought leaders to launch this must-read, industry standard report. Click here for further details and to download a copy of the report.
Aino Pietikainen and Arun Shrestha have both passed their MRS Certificates with flying colours in the results announced this month.
Aino was one of just two candidates to be awarded a distinction in both the Coursework Assignment and the Examination.
Well done both!
Alongside industry guru Ron Wheatcroft, Technical Manager at Swiss Re, Andy Glazier recently co-presented the thought leadership paper “Orphaned or Empowered”? at the Cello Financial Services Conference. Ron and Andy discuss the myriad of issues impacting pensions, protection and investments in 2012 and beyond, paying particular attention to how RDR is accelerating change. See presentation here
Our partner brand RS Consulting has just published its latest research report for DWP. It forms the first part of an ongoing study which will measure the impact of pension reforms on pension scheme charges over the next few years, as automatic enrolment is rolled out.
On September 6th we co-presented with Swiss Re at a half-day conference in Central London focusing on disruption in the FS market and exploring adaptive strategies. Chaired by long time Consensus friend Lucian Camp, thought provoking papers were also delivered by other Cello group partners and industry leaders See the agenda and all the papers presented here.
Peggy Young takes a 60 second look at the service benefits Mutuals provide for their customers, in Argent, the official Journal of the Financial Services Forum. Read more
Andrew Wood of Consensus briefly discusses RDR and and its impact on providers in Argent, the official Journal of the Financial Services Forum. Read more
Congratulations to all our staff who took part in the J.P. Morgan Corporate Challenge in Battersea Park, helping to raise funds for London based not-for-profit organisations. A big shout must go to Rob Carr and Charlotte Crichton, our fastest male and female participants.
Quite a lot, it seems. On the face of it, RDR is accelerating a whole bunch of trends.
As fewer and fewer IFAs are wanting the responsibility for asset allocation and fund selection, more and more specialist firms – Discretionary Asset Managers, platforms, model portfolio builders, ratings agencies – are moving into the space. Read more
We’re happy to announce that the Leapfrog research team will be joining us here in London at the end of June.
By combining the complementary expertise of our outstanding teams we’ll be even better positioned to deliver creative and robust insight into vital business issues.
This is great news for our clients and great news for our people.
We’re delighted to be a research partner of the City of London Corporation. We contributed to the evidence-based research programme that informed and supported practitioners and policymakers both inside and outside the City. Our research into the impact of migration limits on the City’s competitiveness formed a key part of their 2011 research programme. Further information can be found on our publications page.
Our latest research report for DWP has been published which examines what transferring a pension pot entails for the providers themselves.
The report, by our sister company RS Consulting, shows why a customer’s experience in consolidating their pensions can vary greatly, depending on what type of pension they hold.
Convert great ideas into winning propositions that enhance your wider portfolio. Refine new products and concepts so that they complement your existing range, offer new value-add features and fit with your strategic roadmap. Visit our Innovation section to see how we can help.
Consensus recently conducted the market research for Swiss Re’s latest edition of the Insurance Report entitled “Facing life’s responsibilities”. Swiss Re calls on industry and government to focus on improving access to straightforward advice and on simplifying products to build trust, before considering how messages are delivered. Read the press release here.
The FSA has published our research report, Progress towards the Professionalism requirements of the Retail Distribution Review. It is the first wave of a 3-year study to estimate the size of the UK’s Retail Investment Adviser population and measure its progress towards the Professionalism requirements of the RDR
Elke Neuteboom explores the cashless payments market, unravelling the current barriers to take-up, looking into countries and sectors where the cashless payment has really taken hold, and puts forward ideas to boost adoption of this exciting technology. The webcast is available on the Financial Services Forum channel.
Andy Glazier was invited by IFA Magazine to offer his thoughts on the role played by research in the IFA arena. You can read Andy’s thoughts on page 41 of the November issue of IFA Magazine.
Consensus Research was in the news today as our City of London commissioned report into migration limits was published this morning. This prompted concerns over the impact of UK migration limits on the City’s business environment from the City of London Policy Chairman Stuart Fraser. FT subscribers can access further comment here.
Consensus head Andy Glazier and Lucian Camp of Lucian Camp Consulting presented ‘The Fall and Rise of the Direct Investor’ at the Financial Services research conference on Thursday 13th October. Slides from the presentation are available here.
Reena Nemchand, featured in the latest edition of Argent, the journal of The Financial Services Forum. Reena was discussing the topic of ‘challenger brands’ within the financial sector and their approach to customer relationships.
e-luminate is our feature rich online portal that helps bring your customers to life, so you can confidently test reaction to your messages, products and service. Now with smartphone access for real time responses on the move, e-luminate brings you closer than ever to your customers.
DecisionMap™ is our new solution to help you understand your brand’s performance throughout the buying process
Our latest public policy report sets out learnings and good practice as they relate to smartcard scheme implementation, exploring a wide range of issues. It focuses on how smartcards can be an enabler for older people, and how they may also help with service planning and delivery.
The recent news that the advertising standards authority has ruled against a television advert running earlier this year featuring Kerry Katona opens a new front in the controversy surrounding so called “payday loans”. Read more
It’s been another bad week for economic forecasting in the United Kingdom as the latest tranche of GDP figures include a series of revisions dating back over most of 2012. As a result of these corrections the “double dip recession” which dominated press coverage a year ago has now almost been revised away.
On a recent commute, I read with interest that households are now more worried about the rising cost of living than they are about their health. According to data from uSwitch released in the build-up to the budget next week, more than half of households (55%) said that their biggest concern Read more
Conference speakers! Loads of you have talked to me in the last 12 months. And I have (mostly) listened. I’ve been intrigued and inspired by what some of you, elsewhere in research-land, are doing. I’ve enjoyed talking further with many of you afterwards in the queue for coffee. Read more